Get more 5-star guest reviews. Automatically!

Automatically turn checkouts into reviews. We send a native-language WhatsApp offering guests a small reward (cashbacks, F&B discount) for their feedback, with zero manual work from your staff.

10x more reviews than asking manuallyWhatsApp, SMS, and email outreachLive within 2 business days

Currently onboarding our first 50 hotels at founding member pricing.

You have happy guests. But are they leaving a review?

Automatically follow up after checkout, message guests in their language, and catch issues before they turn into negative reviews.

Early Warning for Unhappy Guests

Resolve complaints before they go public.

If a guest mentions a problem (a dirty room, a broken AC, a billing issue) in their feedback, your operations team is immediately notified via WhatsApp. You can step in and resolve it while the guest is still reachable, before they post a negative review.

Communicate in Every Language

Review requests and replies in Thai, Japanese, Korean, Hindi, and more.

International guests receive messages in their own language. When a guest leaves a review in Japanese or Thai, we draft a professional reply in the same language. Your manager reviews and approves it on WhatsApp before it is posted. No manual translation. No risk of awkward phrasing.

Influencer & UGC Detection

Invite high-follower guests into paid content creators for your hotel.

When a guest with 5K–10K+ followers checks in, we flag them automatically. Hotels can choose to reward them with upgrades or direct payment in exchange for UGC — a reel, a story, a post. Real reach from real guests, without running a campaign.

How it works

Four steps. Fully automated. Nothing for your staff to do.

01

Hotel PMS

Guest checks out

Your PMS sends a checkout notification to us automatically.

02

WhatsApp · SMS · Email

We reach out

Personalised review request in their language, on all three channels.

03

Google · Booking · Airbnb

Guest leaves a review

One tap. No app. No login. Under 60 seconds.

04

Guest Reward

Reward for review

Hotels can offer discounts, coupons, or perks to happy guests — automatically, after a positive review.

When a guest checks out in your PMS (eZee, Hotelogix, Cloudbeds, IDS Next, or others), a checkout notification is sent to 52east automatically. No manual trigger. No front desk action required.

Common questions

Have a question not covered here? Email us and we will get back to you within 24 hours.

    • Which hotel PMS systems do you connect to?

      We currently integrate with eZee, Hotelogix, Cloudbeds, and IDS Next. When a guest checks out, their details are sent to us automatically. No manual entry, no CSV uploads, no extra work for your front desk.

    • How does the guest thank-you work?

      After a guest leaves a review (of any rating), they can receive a small thank-you via UPI as a gesture of appreciation. The thank-you is sent regardless of whether the review is positive or negative. We do not ask for or incentivise any specific rating. This feature is optional and can be configured to match your hotel's preferences.

    • How quickly can we get started?

      Most hotels are live within 2 business days. No IT team required. No new hardware. No staff training. We handle the integration with your PMS remotely.

    • Which review platforms do you support?

      Google, Booking.com, Agoda, and MakeMyTrip. These platforms drive the majority of hotel discovery and booking decisions in India.

    • Is offering a thank-you consistent with Google's review policies?

      Google's policies state that businesses should not offer incentives in exchange for specific review ratings. Our system sends the same thank-you for any review, regardless of the rating. We have designed our process with these guidelines in mind, though we recommend each hotel review the latest platform policies for their own comfort.

    • Can I review replies before they are posted?

      Yes, always. Every draft reply is sent to your designated manager via WhatsApp. They can approve it, edit it, or reject it. Nothing is posted without your explicit sign-off.

    • What languages are supported?

      Hindi, English, Thai, Japanese, Korean, and Bahasa Indonesia at launch. Guest messages and review replies are sent in whatever language the guest uses.

    • How much does it cost?

      We are not publishing pricing publicly yet. Hotels joining during early access receive founding member pricing, which will remain in effect as long as they stay on the platform.

    • What happens when a guest is unhappy?

      If a guest indicates dissatisfaction in their feedback, your team is alerted immediately via WhatsApp with the details. This gives you the opportunity to reach out and resolve the issue before it becomes a public review.